Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Methods & Delivery Timeframes

We offer the following shipping options:

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days
Express Shipping 2–5 business days
Same-Day/Local Delivery (where available) Within 24 hours

Please note that delivery estimates begin once your order has been shipped, not when it is placed.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

  • Standard Shipping: Calculated at checkout

  • Express Shipping: Additional charges apply

  • Free Shipping: Available on qualifying orders over 1198, where applicable

Any applicable shipping fees will be displayed before you complete your purchase.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • Carrier information

  • A link to track your shipment

Please allow up to 24–48 hours for tracking information to become active.

Delivery Issues & Delays

While we strive to deliver orders on time, delays may occur due to factors beyond our control, including:

  • Severe weather conditions

  • Carrier delays

  • Customs processing

  • High order volumes

**If your package is delayed, lost, or arrives damaged, please contact us at [theflexloom@gmail.com]within **7 days of the expected delivery date, and we will assist you in resolving the issue.

Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

International Shipping

We currently [do not]offer international shipping.

If international shipping is available:

  • Delivery times vary by destination and may take 7–21 business days.

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

  • Customs clearance may cause additional delivery delays beyond our estimated shipping timeframes.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: [ theflexloom@gmail.com]\